Apple Penrith — Electronics Store in Penrith

Reviews of Apple Penrith

• Jake

  Added 2015.01.07

  The management might be better served encouraging staff to attend to customer service rather than trying to act and look like trendy hipsters. Don't talk down to customers. Try to help. That's actually your job and you are a representative of the Apple brand. If you can't, then try to find an alternative solution. Responses were from a rigid script without any attention to customer needs or restricted timeframes. How about actually trying to help customers without them having to implore assistance? A bit of flexibility from staff would go a long way. I gave up and went to Castle Hill where my problem was fixed in a friendly, genuine and professional and timely manner.
• Anthony

  Added 2014.09.07

  Very good service and Dylan knew what he was talking about which is a breath of fresh air to find someone like that willing to spend time with you to explain things with no pressure so I will be back to buy THANKS Dylan
• Andrew

  Added 2014.03.31

  Extremely helpful and knowledgeable. Everyone was so polite and kept me up to date during wait time. I was blown away wi th the level of service. I have not experienced anything like it!
• Sebastian

  Added 2014.02.25

  I was at the Penrith store yesterday 5/11 and the customer service person was testing my IPod that was not working. While I was waiting for him to finish the woman next to me was holding her daughter, this woman was so close to me that her daughter was kicking me in the back, she had kicked me 5 times in the back, when I looked at the little girl her father was yelling at me and threatening to kill me at the top of his voice, not one staff member or security guard came to my defense. Before that one of the staff members was being verbally abused by a customer and was nearly in tears, I felt sorry for her as she was doing her job. I don't know what the security guards do in that store, waste of money. As far as the service in that shop I can't complain they were really good. I will not be going to this store as I wouldn't feel safe knowing that you are on your own in there.
• Aidan

  Added 2013.08.27

  A busy place like all Mac stores, but staff are helpful and do their absolute best to find quick resolutions to your problems.