Telstra Shop Nepean — Store in Penrith

Reviews of Telstra Shop Nepean

• Luke

  Added 2016.09.08

  I would actually give a negative rating if possible.
• Jesus

  Added 2016.08.26

  When asked why they never answered their phones, it was
• Juan

  Added 2016.08.19

  Rather sad lack of communications for a telco provider.
• Abigail

  Added 2016.06.25

  Went into the shop last week to chase up the order and was told to come back when the original sales consultant is on duty.Ridiculous!!!
• Aiden

  Added 2016.05.22

  Head office was less than helpful, and I will seriously consider changing providers as soon as my current contract is finished.
• Xavier

  Added 2016.01.28

  1. NBN being connected
• Bryan

  Added 2016.01.19

  Useless.
• Anthony

  Added 2015.12.10

  Be the third time in 2 days.
• Seth

  Added 2015.11.01

  Really good personal attentive service.
• Noah

  Added 2015.10.18

  After being at the Telstra Business Center Penrith sorting out paper work and what not I was told to go to Telstra at the Penrith Nepean Village.
• Emma

  Added 2015.07.22

  Terrible customer service. Bought new phones from this shop 2 weeks ago - order not complete.Cant contact the sales staff by phone - have rung at least 6 times a day over the last 3 days. They do not answer the phone! !!!
• Aidan

  Added 2015.07.10

  2. Centre management's fault. Strangely, I had no trouble getting through to a couple of other stores in the centre when I randomly rang them.
• James

  Added 2015.05.08

  Worst company in the country.
• Aaron

  Added 2015.02.27

  I didn't really pursue why they hadn't rung me, as I no longer want to beat my head against a brick wall.
• Jason

  Added 2014.09.14

  So bad. They havent answered the phone once in 2 days! Called close to 20 times.
• Jason

  Added 2014.07.12

  They never rang me about it being repaired - I have had to do all the chasing. Numerous phone calls which either indicated their number was engaged or rang out after a minute and a half, and two emails got no response. Finally after about eight weeks, I got through and yes, it was waiting for me. No, it wasn't, sadly.
• Elijah

  Added 2014.03.03

  Have sent an email to the shop and a complaint to Telstra- heard nothing back.
• Seth

  Added 2013.09.29

  Dropped off a phone under warranty when it wouldn't charge. Eleven weeks later, I still can't get it back. In spite of being told TWICE that it was in the store, I wasted two mornings and two 70km round trips to try and collect it. Neither time could they find it, and have repudiated all responsibility.
• Isaiah

  Added 2013.07.11

  I have never been treated so poorly with customer service. It was 330pm and the store was completely empty. The sales assistant refused to serve me and told me to come back tomorrow. Only thing he did was fax my paper work and said wait 24hrs. No where on the forms does it state to wait 24hrs to sign up a new plan/contract. It says you can pop into any local Telstra store. I'm so angry and frustrated that I now have to go a another Telstra store. This will